Are you struggling with your courses or your bachelor/master? Do you have any issues or complaints? Or do you have any questions about your study and/or future that you don’t know where to ask? Here are some people, institutions, and organisations you can contact.

Study advisor

Iris Posthumus is the study advisor of the BA English Language and Culture. If you have any concerns or questions about your study, she is the one you want to contact. It’s also a good idea to talk to Iris if you need any help with career orientation, need mental/emotional support, are studying with a functional impairment and/or extraordinary circumstances, or your study might be delayed due to personal circumstances. Iris is the go-to for English students if they need advice of any kind and she is always happy to help you get the support you need. Below you can find her contact information as well as her office hours.

Email: baenglish@rug.nl Harmony Building room 1315.0229. You can book an appointment during her office hours by appointment through the link below on Mondays from 12:00 – 14:00h and Thursdays from 9:00 – 11:00h. My Tuesday Open Office hours are in my office in the Harmony Building, room 1315.0229, from 11:00 – 12:30. You do not need an appointment to attend the Open Office hours on Tuesday.
Book an appointment!

Student Service Centre

The Student Service Centre is the centre of expertise in student counselling at the University of Groningen. Student counsellors, psychologists and trainers work at the SSC to support students with their studies in the following areas.:

  • Study skills
  • Study delay
  • Psychological problems
  • Studying with a functional impairment
  • Financial matters
  • Legislation and regulation

Study Buddy

Have you been diagnosed with ASD or AD(H)D? Do you have difficulty planning and organizing your work or feeling at home in the university? If so, you may well benefit from a study buddy. A study buddy is a senior student who offers help to a student from the same degree programme with an autism spectrum disorder (ASD) or an attention deficit disorder AD(H)D. A study buddy can help you with:

  • Sorting out your timetable.
  • Planning your work.
  • Studying together occasionally.
  • Going for a drink and having a chat.

These are small things that may make your life a lot easier. It’s always good to know that there’s someone you can count on if you need help.

University Confidential Advisor

Are you experiencing unacceptable behaviour, unequal or unfair treatment, conflicts, or integrity issues? And do you need help or advice? You can contact Marjolein Renker, the Confidential Advisor. She can offer you individual support, advice, and guidance. You will be able tell her your story in a safe environment, as she is independent and can guarantee confidentiality. Together, you can find a way to improve the undesirable situation. You can contact her for an informal meeting, a listening ear, but also for guidance on submitting a formal complaint. If necessary, she will refer you to the appropriate people and bodies.

Email: confidentialadvisor@rug.nl

Office for Student Affaires

The Office for Student Affairs (BSZ) is the student administration office for the Faculty of Arts. You can go to the Office for Student Affairs for (questions about):

  • Course unit registration
  • Placement during your study programme
  • Language requirements
  • Studying abroad
  • Your exchange
  • Exam registration
  • A certified list of marks
  • Your graduation procedure

Email: bsz.let@rug.nl

Student Information & Administration

The Student Information and Administration (SIA) front office can assist you with general administrative matters that are dealt with at university level (i.e. not through your own faculty). These include the following:

  • Application and admission of students
  • Final registrations
  • Verification of passports and ID cards
  • Information about Studielink (with regard to application)
  • Tuition fees
  • Invoice, proof of payment tuition fees or BBC
  • Organization and management of central production diploma
  • University card
  • Request for a statement
  • Certified copy of your UG- diploma
  • Admissions status
  • OAS questions
  • Submitting a certified copy of your international diploma for Admissions procedure

Secretariat

You can go to the Secretariat of the European Languages cluster for information about:

  • lectures and exams
  • course units (if not available from the repro) and individual exam notes
  • Faculty board and committees
  • questions regarding your degree programme

Email: seccet@rug.nl

Carreer Services

Studying is about more than just gaining a degree certificate. It is also about preparing for a successful career, and Career Services is there to help students of the University of Groningen achieve this. Career Services helps students make well-informed choices and gives them the opportunity to realize those choices. They do this by offering workshops and training courses, and by providing help with writing a CV and letter of application. You can also go to Career Services for personal coaching and career advice. In short, Career Services is the UG’s central department for questions about (and help with) your career development.

Immigration Service Desk

The Immigration Service Desk is there to help international and exchange students with any questions and/or issues they might have regarding:

  • Dutch residence permit extension
  • Dutch bank account
  • Healthcare insurance
  • Immigration procedure
  • Intra EU-mobility
  • Registration with the City Hall
  • Tuberculosis test
  • Visa